Feel secure just like at home

Soft-Opening
The opening with a limited number of guests guarantees even more space for all guests in all areas: dining room, wellness area, children's world ...

Check In
Online check-in is just as possible as the usual check-in at the reception, where secure plexiglass partitions protect both guests and staff.

Always informed also from the room
With the free WLAN access you can browse in our Guestnet and receive directly on your mobile phone all information about the hotel such as active offers, sauna program, beauty farm treatments, menus, daily mail, weekly program...etc.

Smartworking in the Tratterhof Suite
In the rooms / suites, a desk and a chair for home / smartworking are available to the guests during their holiday. The free and unlimited WLAN is a guaranteed requirement for this.

Our housekeeping personnel are familiarised with the more stringent measures and requirements through training by external experts before the opening and are instructed to disinfect critical points such as handrails, door handles, light switches, remote controls, benches...even more frequently.
Strategic points are equipped with columns/dispensers for hand disinfection.
Our employees work in accordance with the legal hygiene requirements such as mouth protection or face visor ...
Strict cleaning protocols monitored by our quality department are applied even more frequently. We use our own utensils and colour coding.
Our housekeeping team uses fresh cleaning utensils for each room.
Each room is subject to special disinfection before the arrival of guests, using our own anti-virus cleaning products.
The rooms are also regularly disinfected with ozone devices.
All hotel linen, tablecloths, towels, bathrobes, etc. are cleaned with a professional washing machine directly at the Hotel Tratterhof.

Our employees in the kitchen and service department work in accordance with the legal hygiene requirements such as face masks or face visors...
Between the tables in the panorama restaurant and in the panorama stuben there are generous safety distances.
The usual buffet is replaced where appropriate with service at the table or directly at the buffet counter.
Room service is available at an additional charge at the following prices: € 25 for dinner and € 15 for breakfast per room.
The processing of the food and preparation of the dishes is done as usual according to the strict hygienic guidelines of HACCP (Hazard Analysis and Critical Control Points)

All our outdoor swimming pools and whirlpool are open and can be used as usual. Especially the new 20 x 7,5 m outdoor sports pool offers a lot of space for extensive swimming sessions.
Workouts and yoga are currently only allowed outdoors.
The varied hiking program with our hiking guides will be carried out as usual in our mountain world, following a few simple basic rules.
Our fitness hall will be open again from 25 May.
In order to move as much activity outdoors as possible, we have included new activities in our programme.

Since corona viruses do not survive chlorinated water or high temperatures, all our outdoor swimming pools are open.

In our large relaxation rooms spread over two floors, extra wide safety distances are easily maintained and can therefore be used without restrictions. Disinfectants are available to guests here.

The panoramic terrace and the panoramic garden offer enough space for all guests and are only subject to the restrictions of the safety distance during their use. During the wellness treatments in our beauty farm (face & body treatments, massages...) the staff uses mouth and nose masks.

Our 300 m2 children's play world is regularly disinfected and can be used all day long.
Behind the hotel, the playground offers space for outdoor activities.
The 40 m2 cinema is unfortunately closed today, but we hope to open it at the end of June.
Childcare is also suspended at the moment.

Our guests are well distributed among the many hiking destinations, mountain peaks and alpine huts of the holiday region Gitschberg Jochtal/Rio Pusteria. During "forrest baths" you enjoy the aromatherapy of our forests and the strengthening of your immune system. You will not meet the big crowds of tourist mass destinations here.
At the Tratterhof every guest automatically receives the Almencard Plus. With this card, you can use the services of our mountain railways free of charge and without limitation. These too are subject to high hygiene standards, which serve to protect our guests.
Our mountain railways open on Saturday, 20th June 2020.

You should not only use the Almencard Plus advantage card for free mountain railways in our holiday region, but also use the entire South Tyrolean public transport network free of charge. Also in this area of public transport with buses and trains, safety distances are automatically guaranteed by special seat restrictions. Face masks are compulsory.