Payment
You can pay your bill at the end of your stay by debit or credit card (Visa or MasterCard). Because of tax reasons amount of cash will be accepted up to an amount of 2999 €.
Special Tratterhof cancellation conditions due to COVID-19:
If your trip cannot be taken for reasons related to Covid-19, the following extraordinary cancellation conditions apply: Booked stays can be cancelled free of charge up to 7 days before arrival. This applies in the following cases:
- Official border closure
- Lockdown in the guest’s country of origin
Any deposit already paid will be credited for a next stay.
Normal Cancellation policy:
- Cancellation until 60 days before the day of arrival: free of charge
- The deposit payment is not refunded but retained and credited to you for a future stay. (Case by case, the Tratterhof may consider to refund the deposit. In this special case we charge a handling fee of € 100,00)
- Cancellation from 60 until 30 days before the day of arrival: 100,00 € administrative costs
- Cancellation from 30 until 3 days before the day of arrival: payment of 70 % of the agreed total price
- Cancellation from 2 days before the day of arrival, late arrival or in case of early departure: payment of 100 % of the agreed total price
- In case of no-show: 100 % of the agreed total price
We kindly ask you to inform us as soon as possible in order to try selling your room and maintain your cancellation costs as low as possible.
Your holiday is secure
In order not to be charged cancellation fees in case of a travel cancellation, we recommend you to take our trip cancellation insurance.
Prices
All price indications are calculated per day and person and include half board. Our rooms and suites are considered occupied when two guests pay the full price.
The prices for our chalet Monte Silva and our country-style apartments Evelyn and Stefan are sent on request.
Reductions for children in the room with the parents:
- 0-23 months 80%
- 2-10 years 60%
- 11-15 years 40%
- from 16 years 20%
Discount prices for children in suites with separate area or bedroom for children:
- 0-23 months 80%
- 2-10 years 50%
- 11-15 years 40%
- from 16 years 20%
Extra charge for fifth guest (or more) in country-style apartment and chalet:
- 0-11 months: free
- 1-9 years: €40
- 10 years and over: €80
All prices and information have been carefully checked several times. Misprints, errors and changes are excepted. Should prices in the written booking confirmation deviate from the current price list, the prices and general terms and conditions of the current price list always apply in case of doubt.
Dogs
Dogs are allowed in the Tratterhof and cost 35,00 € per day (without food). Dogs can only be accepted after prior notification. The dogs can be brought to the separate "Bergidyllstube" for breakfast and dinner if they stay quietly. Please inform the reception in advance. The dog owner is liable for any damage to the furniture. We ask for your understanding that pets are not allowed in all suites.
Bookings
Please book in written form. We hope you understand that we cannot confirm specific room numbers.
Very popular with train passengers: our hotel taxi
You can take the train via Munich-Innsbruck-Brenner to Brixen, from there you can take the bus line 401 to Mühlbach in 20 minutes (every half hour) or you can get off the train in Franzensfeste and take the train to Mühlbach (train ride 10 minutes - also every half hour). In Mühlbach we will pick you up with our hotel taxi free of charge, in 10 minutes you will be at your holiday home Hotel Tratterhof. From the train station Franzensfeste or Brixen we charge a flat rate of 50 € per journey. Airport Innsbruck and train station Bozen: on request.
A taxi can transport a maximum of 7 people including luggage. If you have any questions, just give us a call: 0039 0472 520108. Further information
No Smoking Hotel
The Mountain Sky Hotel Tratterhof is a no smoking hotel. For smokers we have arranged a cosy corner booth near the hotel entrance.
Covid-19
Our hotel complies with the national and international COVID-19 regulations in force with the utmost precision and provides its services in compliance with these standards. Should our services no longer be possible due to new regulations, the Tratterhof accepts no responsibility for this and reserves the right to cancel, suspend or postpone the service to a later date. Claims for compensations on the part of guests are excluded in such cases.
Depending on the regulations in force, we may not be able to provide all services during your stay. Due to the current situation, there may be changes in the law at short notice, but the costs will still remain for the hotel due to the numerous preparatory works. Therefore we ask for your understanding that the price will remain unchanged.
