Payment
You can pay your bill at the end of your stay by debit or credit card (Visa or MasterCard). Because of tax reasons amount of cash will be accepted up to an amount of 2999 €.
Cancellation policy
- Cancellation until 60 days before the day of arrival: free of charge
- The deposit payment is not refunded but retained and credited to you for a future stay
- Cancellation from 60 until 30 days before the day of arrival: 100,00 € administrative costs
- Cancellation from 30 until 3 days before the day of arrival: payment of 70 % of the agreed total price
- Cancellation from 2 days before the day of arrival, late arrival or in case of early departure: payment of 100 % of the agreed total price
- In case of no-show: 100 % of the agreed total price
We kindly ask you to inform us as soon as possible in order to try selling your room and maintain your cancellation costs as low as possible.
Your holiday is secure
In order not to be charged cancellation fees in case of a travel cancellation, we recommend you to take our trip cancellation insurance.
Prices
All price indications are calculated per day and person and include half board.
In the country flats without half board every additional person pays 20,00 € per day.
The prices for our chalet Monte Silva and our country-style apartments Evelyn and Stefan are unit prices per day, for a maximum of 4 guests. Our other rooms and suites are considered occupied when two guests pay the full price.
For bed and breakfast service (without dinner) 15,00 € are detracted from boarding price.
Reductions for children in the room with the parents:
- 0-1 year 90%
- 1-9 years 60%
- 10-14 years 40%
- from 14 years 20%
Discount prices for children in suites with separate area or bedroom for children:
- 0-1 year 85%
- 1-9 years 50%
- 10-14 years 30%
- from 14 years 20%
Extra charge for fifth guest (or more) in country-style apartment and chalet:
- 0-11 months: free
- 1-9 years: €40
- 10 years and over: €80
Dogs
Dogs are allowed at the Tratterhof and cost 23,00 € per day. We recommend dog owners to book our country flats as they dispose of an exit that directly leads outside. Please tell us at booking should you want to bring your four-legged friend along.
Bookings
Please book in written form. We hope you understand that we cannot confirm specific room numbers.
No Smoking Hotel
The mountain idyll hotel Tratterhof is a no smoking hotel. For smokers we have arranged a cosy corner booth near the hotel entrance.